At Chic Secrets, we strive to ensure you are completely satisfied with your purchase. However, if you receive a damaged item or the wrong product, we’re here to help.

Eligibility for Return & Refund:

• You must report the issue within 24 hours of receiving the product.
• The product must be unused and in its original packaging.
• Supporting evidence such as photos or videos of the damaged/wrong item must be provided.

Return Process:

• Our team will review the submitted evidence and, upon approval, initiate the return process.
• After we receive and inspect the returned product, we will begin processing your refund.

Refund Timeline:

• Refunds will be processed within 5–7 business days after we receive and complete the inspection of the returned product.